Water Meter PSA

Important Water Meter Replacement Notice:

To: All City of Warren Water Customers

The City of Warren will begin replacing your water meter with a new automated meter reading system. The City has contracted this work with National Field Services. National Field Services is a reputable company with over 26 years of experience installing meter systems in Southeast Michigan. They will be installing a new water meter with an automated meter reading system inside your home or business. Because of the size of our city, it will take us approximately two years to convert all the water customers to the new automated meter reading system. This summer we will begin installing the new meter and meter reading system in the south end of our city. Every homeowner or business will be contacted by National Field Services to schedule an installation date for their new meter system at the appropriate date and time. There is no need for you to immediately call us at this time. National Field Service will contact you.
The new meter reading system is replacing our old outdated technology with the latest meter reading
system. The new system will generate sufficient savings to fund the complete cost of the new meter reading system. No special fees or rate increases will be charged to our water customers for their new water meter with the new meter reading system.

The City of Warren Water Division Management

Answers to Questions About the Water Meter Replacement Program:

Why is my water meter being replaced?
Your meter is being replaced for the following reasons:
• Meters are at the end of their useful life (avg. 25 years old).
• Billing system is approximately 40 years old and inefficient.
• Loss of revenue from broken & malfunctioning meters ($600,000 loss in 2009).
• Present cost of meter reading by CMS Energy ($370,000 annually, 67¢ per meter). This cost will be
eliminated with the new system.
• Present meter reading process is labor intensive and time-consuming.
• Not enough time for customer service personnel to answer customer questions because of the high
number of calls relating to no meter readings.
• The new radio-read system will provide improved automated meter reading and a more efficient
operation.

How will I know that the people who install the water meters are working for the contractor?
National Field Services employees wear uniforms and photo identification tags easily seen by you. You
can call (313) 884-8022 to confirm his/her employment. YOUR SAFETY IS OUR FIRST CONSIDERATION.
Report suspicious persons to the City of Warren Police Department at (586) 574-4700.

How long will it take to install the new metering system, which includes a meter, cable and transponder?
Normal installation time is approximately 30 minutes. A person 18 years old or older must be present for
the installation.

What is my responsibility?
City code states that it is the homeowner’s responsibility to maintain the water pipes and valves in their
homes.

Will I be charged for the new meter?
No. The water meter replacement program is self-funding through savings from efficiencies.

Water and Sewer System

Contact Information

Customer Service: (586) 759-9200
After Hour Emergencies: (586) 759-9200
MISS DIG: (800) 482-7171 (call three working days prior to dig)

Maintenance Facility
12821 Stephens
Warren, MI 48089

Customer Service/Water Accounting
One City Square, Suite 420
Warren, MI 48093

Water Meter PSA

past-due **NEW** Special Notice Regarding Past Due Water Charges
You have until April 30, 2012 to pay the past due balance on your account from December 2011. If left unpaid after April 30, 2012, the past due amount will be transferred to the tax roll for collection and will be assessed a penalty of 17%. Amounts billed since January 1, 2012 are not part of this tax roll transfer. These amounts will remain on your water account until paid and will be subject to a late fee of 3% per month, calculated on the entire balance due. Please take note, the City plans to agressively pursue collections in the coming months. Habitually delinquent accounts will be notified to make full payment immediately or be subject to termination of service.

Easy Pay Option
Looking for an easy way to pay your water bill. Use your checking account number to pay either through the City's website or by calling toll free 1 (877) 264-5744. Total transaction time is less than five minutes! The cost per transaction is 36 cents and will be added to your payment amount. Both your checking account and water account will be updated within 2 to 3 business days. Transactions are fully encrypted and highly secure. Payments made via the City's website have the security of Comerica Bank. Payments made over the telephone are automated so there is no exchanging of information with a person. With this new payment option, there is no worrying that your water payment will "get lost in the mail!" To pay your water bill from the City's website, ClICK HERE.