Emergency Dispatch Center Manager
Employees in this position are responsible for overseeing the operations, management, and strategic direction of the emergency communications center. This role ensures that all emergency and non-emergency calls are handled efficiently, accurately, and in compliance with local, state, and federal regulations. The director will lead a team of dispatchers, supervisors, and support staff, ensuring high performance, proper training, and adherence to policies and procedures.
Requirements:
• Bachelor’s degree in Public Administration, Emergency Management, Fire Science, Fire Administration or Criminal Justice from an accredited United States University or College.
o ORIGINAL diploma or official transcripts REQUIRED at time of application.
• Minimum 10 (ten) years of experience in emergency communications or public safety, with at least three (3) years in a leadership role.
• Three (3) years’ experience with 911 dispatch operations, emergency management, or telecommunications.
• Driving record must meet city standards for insurability. Possession of a license to operate a motor vehicle in the State of Michigan.
• Ability to become certified and maintain certification in the Law Enforcement Information Network System.
• Must pass a background investigation, physical examination including drug screening and a psychological evaluation within the guidelines established by the City, as modified by current law.
Pay rate: $90,243/year (Flat Rate)
Excellent benefit package includes 401K, retirement health savings account, health, dental and life insurance, paid vacation and sick time.
Apply: Warren City Hall-Human Resources #410
One City Square, Warren, MI 48093
Office is open weekdays 8:30 a.m. – 5:00 p.m.
You may apply in person, by mail or by fax.
Our fax number is 586-574-0770.
Deadline: February 25, 2026 by 5:00 p.m.
EQUAL OPPORTUNITY EMPLOYER
Please print the following forms required for application, print:
• Application
• Full-time Release Info. Agreement form
• EEO form
• Drug Testing Policy and Procedure Statement
• Drug Free Workplace Policy
If you have any questions, please call our office at 586-574-4670.